We at THE COVERT EYE strive to offer our customers the best products at the best possible prices.  We strive to give you the utmost customer service and customer satisfaction.  We offer a 100% customer SATISFACTION GUARANTEE.  WE WANT YOU TO BE EXTREMELY HAPPY WITH THE PRODUCTS YOU ORDERED!  Although we are pretty sure you are going to LOVE our products, especially since you will feel more SAFE carrying one of our self defense items, if you don't like them, then we don't want you to keep them! 

*** 90 DAY MONEY BACK GUARANTEE ***

To make your return an easy and quick process, all we ask is for you to follow these simple steps below:

 

1. Send an email to Returns@thecoverteye.com or call (602) 734-5345, requesting an RMA (Return Merchandise Authorization) Number. Please let us know your order number, if possible, so we can retrieve your order information quickly.

 

2. Let us know the reason for your return and whether you would like a refund or exchange.

 

3. We will provide you with further instructions, which includes your RMA Number and the address to send your return to.

 

4. Upon receipt of your return we will issue a refund or exchange in accordance with our full return policy below.

 

RETURN POLICY:  We offer a 90-day money back guarantee on our self defense items.*  If you are not fully satisfied, you may request to return an item(s) within 90 days of the date of your invoice for a refund or exchange.  If you would like a refund, we will do so NO QUESTIONS ASKED, for the cost of the items (shipping is not refunded).  If you would like an exchange, you will be charged for shipping the item(s) back to you, in addition to any difference in cost (if an even exchange, only shipping charges will apply).  If we owe you for an exchange of lesser value, we will apply that as well.

 

In the unlikely event you receive an item that has been damaged during shipment or has a manufacturers defect, we will of course replace the item or refund your money right away.  These types of issues fall under our warranty.  More information on our warranty is below.

 

To make an easy and quick process, all we ask from you when making a return is to contact us for our return instructions, which are pretty easy.  Make sure to keep any and all packaging, instructions, and accessories that came with the item. If you are unable to return the item as such, we will be able to give you an in store credit only.  All returns need to be issued an RMA (Return Merchandise Authorization) Number.  To do so, please send an email to returns@thecoverteye.com (or you can call us at (602) 734-5345) requesting an RMA Number, and let us know your invoice or order number, the item(s) you are returning, and whether you would like a refund or exchange.  We will provide you with further instructions on proceeding with returning an item(s), including the address to send the item(s) to, in a response email or on the phone if you choose to call your request in.

 

*SPECIAL RETURN POLICY for Hidden Cameras & other Surveillance products:

 

Due to the nature of this product line, if you are not satisfied with your purchase we will authorize a return for an exchange of equal or higher value only within 3 days from receipt of your purchase. These items include, but are not limited to, all video cameras, voice recorders and listening devices, bug detectors, GPS units, and surveillance recording systems. 

 

If you have ANY questions regarding any of our above items, our staff is trained to help you.  We want to make sure you will be happy and comfortable with these products.  So, if someone in our office is not able to answer your questions, we have an EXPERT technical support team that can!  We will take your name and number and have a technician contact you as soon as possible.  Due to the nature of this product line, if you are not satisfied with your purchase you can request a return for an exchange of equal or higher value within 3 days from receipt of your purchase.  Sorry, we do not issue refunds on these items.

 

 If in the unlikely event the item(s) has a manufacturers defect or is damaged upon shipment, please contact us immediately so that we can get your camera repaired or replaced right away.  All requests for a return must be authorized by The Covert Eye before product(s) is sent back to us.  In the event where a refund is authorized by The Covert Eye (on a case-by-case basis, determined by The Covert Eye), a 25% restocking fee (non-negotiable) will be deducted, as well as the costs to ship your order to you.  It is your responsibility to pay for any shipping costs to return the item to us.  Please follow above return policy guidelines for a return of the above listed items.  All above listed items come with a 90 DAY Warranty (unless otherwise stated by the manufacturer) to be free of defects in workmanship and material beginning from the date of sale to you.  See more information regarding warranties below.

 

*SPECIAL RETURN POLICY for DVD'S:
We are unable to issue refunds for returned DVD's.  If you are not happy with your DVD, you may still return it, but you will receive in store credit only. 

 

WARRANTY POLICY:
Items that have a warranty will state so on our website, or on the package of the item.  Any item that does not state a warranty on our website or on the packaging is warranted for 90 days.  Warranty replacements will be fulfilled for MANUFACTURER DEFECT only.  Wear and tear, customer misuse, etc. does not qualify for a warranty replacement.  Items being returned under warranty will be thoroughly inspected for the specified manufacturer defect, and replaced accordingly.  If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here.  Refunds will not be given under warranty unless it is submitted to us within 90 days of purchase.  If an item has a manufacturer's warranty longer than 90 days, refunds will not be issued.  We can only repair or replace the item.  If you are needing to return an item to us under warranty, please follow the return policy guidelines above.

 

If you have ANY questions at all about our return policy or warranty policy, please contact us. We are here to answer your questions and happy to help in any way.

 

Address to send your return or warranty item back: (this will also be provided to you when you request an RMA Number):

 

The Covert Eye
ATTN: Returns (RMA Number)
3317 E. Bell Rd

Suite 101-101
Phoenix, AZ.  85032